Customer Care Representative
Cayman First Insurance, Cayman Islands

ABOUT US

‘First’ is more than our name, it’s our nature. Cayman First is an industry-leading Property amp; Casualty insurer delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. We are proud to announce that as of August 2020, "A.M. Best" has affirmed that Cayman First Insurance, along with Bahamas First, has retained its A- (Excellent) rating this year. The outlook of our credit ratings has also been deemed as stable. Our consistent rating demonstrates the long-term financial stability of the company and the larger group we are a part of.

PURPOSE OF JOB

As Customer Care Representative the successful candidate will provide direct service to customers, brokers, and healthcare providers. They will manage insurance coverage inquiries, resolve service problems, handle customer requests, and finalize policies.

JOB RESPONSIBILITIES

• Learn and understand insurance products to ensure our products and services meet the needs of our customers.
  
• Respond to customers’ (internal and external) and brokers’ telephone/e-mail inquiries, complaints, and requests within twenty-four (24) hours.
• Refer serious or complex calls to the Service Manager.
• Respond to telephone and e-mail messages within twenty-four hours.
• Verify benefits to health care providers.
• Be responsible for dispatch of all new business documentation.
• Be responsible for dispatching and receiving all broker mail.
• Receive premium payments and submit them to the Finance team.
• Follow up on delinquent premiums with direct clients.
• Liaise with Operations, Claims and Underwriting units on customer queries.
• Other related responsibilities

Requirements

• High school diploma or higher.
• A minimum of three years’ experience in a Customer Service position.
• Strong interpersonal skills to provide clients with excellent customer service and work effectively with internal staff.
• Excellent oral and written communication skills to explain detailed policy concepts in a simple way.
• Extensive knowledge of user-based office technology.
• Friendly and professional demeanor with the ability to remain calm in stressful situations.

Benefits

Cayman First offers a competitive compensation package inclusive annual bonus eligibility, preferred rates on health insurance, home and motor insurance, work life balance, and preferred mortgage rates and personal banking in partnership with Cayman National Bank and Scotia Bank. The salary range for this position is CI$35,000 to CI$45,000.

Job Rewards and Benefits