Customer Service Representative (Back Office)
Cayman First Insurance, Cayman Islands

ABOUT US

‘First’ is more than our name, it’s our nature. Cayman First is an industry-leading Property amp; Casualty insurer delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. In June 2022, global credit rating agency AM Best affirmed the A- (Excellent) Financial Strength Rating of Cayman First Insurance and affiliate Bahamas First General Insurance. The outlook of these ratings is stable. The outlook of our credit ratings has also been deemed as stable. Our consistent rating demonstrates the long-term financial stability of the company and the larger group we are a part of.

PURPOSE OF JOB

Cayman First Insurance is seeking a friendly and organized Customer Service Representative for our Back Office Team. As a Customer Service Representative, you will play a crucial role in our operations and provide support to our clients. The ideal candidate is someone who is self-motivated, a quick learner, and someone who enjoys providing excellent customer service.

This is a great opportunity for someone with a passion for customer service, who would like to work in the insurance industry. Here at Cayman First Insurance, we offer a supportive environment that encourages collaboration fosters professional growth.

JOB RESPONSIBILITIES

• Assist customers via phone and email channels.
• Respond to and resolve customer queries, complaints, and issues.
• Provide accurate information to customers on company products and services.
• Maintain and update customer account information in the database system.
• Process payments, policy change requests and renewals.
• Collaborate with other teams to ensure timely resolution of customer inquiries.
• Stay up to date with industry trends to provide exceptional customer service.
• Other related duties and responsibilities may be assigned.

Requirements

• High school diploma or equivalent; Associate Degree is preferred.
• Insurance certification or willingness to pursue insurance certification (CII)
• At least 2 years of experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong organizational skills with an eye for detail
• Ability to multitask and work in a fast-paced environment.
• Proficient with Microsoft Office Suites and customer service software
• Knowledge of insurance products and services is a plus.

Benefits

Cayman First offers a competitive compensation package inclusive annual bonus eligibility, full company paid health insurance for select plans, preferred home and motor insurance premiums, work life balance, and preferred mortgage rates and personal banking in partnership with Cayman National Bank and Scotiabank. This role offers a competitive salary, which will be commensurate with experience and qualifications.

Job Rewards and Benefits