Assistant Underwriter, Property and Casualty (Back Office)
Cayman First Insurance, Cayman Islands

ABOUT US

‘First’ is more than our name, it’s our nature. Cayman First is an industry-leading Property amp; Casualty insurer delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. In June 2022, global credit rating agency AM Best affirmed the A- (Excellent) Financial Strength Rating of Cayman First Insurance and affiliate Bahamas First General Insurance. The outlook of these ratings is stable. The outlook of our credit ratings has also been deemed as stable. Our consistent rating demonstrates the long-term financial stability of the company and the larger group we are a part of.

PURPOSE OF JOB

Cayman First Insurance is seeking a friendly and organized Assistant Underwriter in our Property and Casualty department. As an Assistant Underwriter, the successful candidate will be responsible achieving retention targets for renewals, assisting customers with queries, liaising with third party vendors, providing accurate quotations, processing renewals, scanning, and filing correspondence. The ideal candidate is someone who is self-motivated, a quick learner, and someone who enjoys providing excellent customer service.

This is a great opportunity for someone with a passion for customer service, who would like to work in the insurance industry. Here at Cayman First Insurance, we offer a supportive environment that encourages collaboration fosters professional growth.

JOB RESPONSIBILITIES

• Provide excellent customer service when responding to customer queries, complaints, and issues.
• Contacting customers by email and over the phone as it relates to renewal of products and services.
• Maintaining accurate and up to date customer account information in our database, inclusive of logging correspondence for quality assurance.
• Process payments, policy change requests and renewals to meet targets.
• Collaborate with other team members and departments to ensure timely resolution of customer inquiries.
• Stay up to date with industry trends to provide exceptional customer service.
• Other related duties and responsibilities may be assigned.

Requirements

• High school diploma; Associate degree is preferred.
• Insurance certification or willingness to pursue insurance certification (CII).
• A minimum 3 years of experience in the insurance industry or customer service-related field.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with Microsoft Office Suites and customer service software
• Knowledge of insurance products and services is preferred.

Benefits

Cayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance. Compensation will be commensurate with experience and qualifications.

Job Rewards and Benefits