Client Relationship Officer
Cayman Leasing, Cayman Islands

• Cayman Leasing was established in 2002 to lease and sell vehicles in the Cayman Islands. We import our vehicles from the Japanese and North American markets. Our popular lease-to-own program allows a customer to lease a vehicle for a set term with the option to purchase the vehicle at successful completion for a nominal $100. You can view our inventory and learn more about our program at www.CaymanLeasing.com
• This role is focused on selling and leasing our vehicles as well as managing existing client relationships and compliance throughout leases.

Responsibilities

• Engage with prospective customers and help them find vehicles that meet their needs by displaying great product and program knowledge.
• Achieve sales and growth targets by leasing and selling vehicles.
• Manage lessee customer relationships and providing excellent customer service to our clients for increased customer success in our programs.
  
• Meet with prospects and existing clients in person, over the phone and via email.
• Manage all other monitoring and facilitation of lease compliance and client support.
• Monitor and manage our customer relationship management portal.
• Review, prepare, and process applications, contracts, and other important client onboarding documents.
• Various activities with past due clients or clients in non-compliance of leases.
• Monitor a variety of important expiry dates, insurance, licensing etc., for fleet.
• Maintain, update, and monitor a variety of fleet spreadsheets.
• Manage accident claims with the relevant insurance companies and repair shops.
• Obtain, maintain, renew, and cancel valid insurance for our clients.
• Review and process documentation received from lease clients.
• Complete tasks in the fleet tracking portal.
• Promote our brand at industry-related events etc. (car shows, races, etc.)
• Process natural completion, early completion, and termination processes for clients.
• Manage disputes or complaints with clients.
• Setup new customers and memorized invoicing for new clients.
• Enter payments made by clients and reconcile.
• Send various invoices, statements, and notices to clients.
• Strategy and process improvement with Senior Management.

Requirements

• Must have a bachelor’s degree in a related field.
• Minimum of 5+ years’ proven sales and customer relationship experience, this is not an entry level position.
• Must excel on pre-employment cognitive ability tests.
• Experience handling large fleets of vehicles such as prior work at a car dealer, rental, or leasing business or as a property management would be a plus.
• Must be able to multi-task and work well on a variety of tasks under pressure.
• Must be fluent in English both verbal and written with strong business communication skills.
• Must have excellent time management skills.
• Must be very reliable and flexible.
• Must have a valid driver’s license and be over 25-years of age.
• Must have a clean police record.
• Must be comfortable working Tuesday Saturday. Closed Sunday and Monday.

Benefits

• $60,000 USD base plus performance-based compensation. There are no income or payroll taxes in the Cayman Islands. Preference is given to qualified Caymanian applicants however persons requiring work permits are also open to apply.

Job Rewards and Benefits