Support Associate

Support Associate
Cayman Leasing, Cayman Islands

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Jan 13, 2023
Last Date
Feb 13, 2023
Location(s)

Job Description

  • Cayman Leasing was established in 2002 to lease and sell vehicles in the Cayman Islands. We import our vehicles from the Japanese and North American markets. Our popular lease-to-own program allows a customer to lease a vehicle for a set term with the option to purchase the vehicle at successful completion for a nominal $100. You can view our inventory and learn more about our program at www.CaymanLeasing.com

Responsibilities

  • Greet and provide visitors to our office with a friendly and welcoming experience.
  • Answer incoming calls and return calls according to company best practices.
  • Assist visitors in selecting a vehicle by learning their needs and showing them the vehicles in our lot.
  • Display great product knowledge about the vehicles in our lot.
  • Display great program knowledge about our leasing program and fleet sale options.
  • Assist prospective customers with initiating compliant test drives.
  • Assist visitors with correctly filling out applications and other forms in our front office area.
  • Positively contribute to team sales and growth targets by leasing and selling vehicles.
  • Provide quality support to existing clients throughout their leases according to company best practices.
  • Receive and process documentation from customers according to company best practices.
  • Release important documents to clients and others according to company best practices.
  • Communicate effectively by entering great notes and messages in CRM according to company best practices.
  • Handle customer complaints according to company best practices.
  • Complete lessee compliance activities according to company best practices.
  • Provide updates to management for tasks underway according to company best practices.
  • Keep track of and enter billable time according to company best practices.
  • Scan and file documents electronically and according to company best practices.
  • Open and close the office according to company best practices.
  • Book various servicing and repair appointments for vehicles.
  • Process and prepare in-process vehicles according to company best practices.
  • Complete various internal forms and checklists according to company best practices.
  • Source and view local vehicles for purchase offer recommendations.
  • Create expense reports for daily expenses according to company best practices.
  • Process documents for signing or approval by management according to company best practices.
  • Process insurance quotes and cancellations for our inventory and clients according to company best practices.
  • Process settlements for clients according to company best practices.
  • Liaise with 3rd party vendors for the servicing and repair of our vehicles.
  • Deliver vehicles to appointments, licensing, collect vehicles from clients or other fleet transportation needs.
  • Obtain parts quotes locally and by way of import according to company best practices.
  • Carry out licensing, inspections, transfers etc. on behalf of the company at the DVDL.
  • Carry out transactions on behalf of the company at various mechanics, body shops and other various local vendors.
  • Photograph and publish our inventory on our website according to company best practices.
  • Arrange and monitor the appearance of our car lot according to company best practices.
  • Prepare posts for our social media pages according to company best practices.
  • Create and monitor posts on classifieds sites according to company best practices.
  • Assist management with all other ad-hoc tasks as needed.

Requirements

  • Bachelor’s degree in a related field
  • Must excel on pre-employment cognitive ability tests.
  • 5+ years’ customer service experience is required
  • 3+ years’ experience in a similar role such as at a dealer, rental, leasing, or property management is considered a plus.
  • Photography course certificate or similar training is considered a plus.
  • Must be able to multi-task and work well on a variety of tasks under pressure.
  • Must be fluent in English both verbal and written with strong business communication skills.
  • Must have excellent time management skills.
  • Must be very reliable and flexible.
  • Must have a valid driver’s license.
  • Must have a clean police record.
  • Must be able to work varied hours/days, weekends, nights, and holidays as company dictates.

Benefits

  • When starting with Cayman Leasing, you’ll start earning between CI$11 CI$13 per hour.
  • There will be regular bonus opportunities for employees who meet and exceed performance requirements.
  • There are no income or payroll taxes in the Cayman Islands.
  • Preference is given to qualified Caymanian applicants however persons requiring work permits are also open to apply.

Job Specification

Cayman Leasing

Information Technology and Services - George Town, Cayman Islands