Support Associate
Cayman Leasing, Cayman Islands

• Cayman Leasing was established in 2002 to lease and sell vehicles in the Cayman Islands. We import our vehicles from the Japanese and North American markets. Our popular lease-to-own program allows a customer to lease a vehicle for a set term with the option to purchase the vehicle at successful completion for a nominal $100. You can view our inventory and learn more about our program at www.CaymanLeasing.com
  

Responsibilities

• Greet and provide visitors to our office with a friendly and welcoming experience.
• Answer incoming calls and return calls according to company best practices.
• Assist visitors in selecting a vehicle by learning their needs and showing them the vehicles in our lot.
• Display great product knowledge about the vehicles in our lot.
• Display great program knowledge about our leasing program and fleet sale options.
• Assist prospective customers with initiating compliant test drives.
• Assist visitors with correctly filling out applications and other forms in our front office area.
• Positively contribute to team sales and growth targets by leasing and selling vehicles.
• Provide quality support to existing clients throughout their leases according to company best practices.
• Receive and process documentation from customers according to company best practices.
• Release important documents to clients and others according to company best practices.
• Communicate effectively by entering great notes and messages in CRM according to company best practices.
• Handle customer complaints according to company best practices.
• Complete lessee compliance activities according to company best practices.
• Provide updates to management for tasks underway according to company best practices.
• Keep track of and enter billable time according to company best practices.
• Scan and file documents electronically and according to company best practices.
• Open and close the office according to company best practices.
• Book various servicing and repair appointments for vehicles.
• Process and prepare in-process vehicles according to company best practices.
• Complete various internal forms and checklists according to company best practices.
• Source and view local vehicles for purchase offer recommendations.
• Create expense reports for daily expenses according to company best practices.
• Process documents for signing or approval by management according to company best practices.
• Process insurance quotes and cancellations for our inventory and clients according to company best practices.
• Process settlements for clients according to company best practices.
• Liaise with 3rd party vendors for the servicing and repair of our vehicles.
• Deliver vehicles to appointments, licensing, collect vehicles from clients or other fleet transportation needs.
• Obtain parts quotes locally and by way of import according to company best practices.
• Carry out licensing, inspections, transfers etc. on behalf of the company at the DVDL.
• Carry out transactions on behalf of the company at various mechanics, body shops and other various local vendors.
• Photograph and publish our inventory on our website according to company best practices.
• Arrange and monitor the appearance of our car lot according to company best practices.
• Prepare posts for our social media pages according to company best practices.
• Create and monitor posts on classifieds sites according to company best practices.
• Assist management with all other ad-hoc tasks as needed.

Requirements

• Bachelor’s degree in a related field
• Must excel on pre-employment cognitive ability tests.
• 5+ years’ customer service experience is required
• 3+ years’ experience in a similar role such as at a dealer, rental, leasing, or property management is considered a plus.
• Photography course certificate or similar training is considered a plus.
• Must be able to multi-task and work well on a variety of tasks under pressure.
• Must be fluent in English both verbal and written with strong business communication skills.
• Must have excellent time management skills.
• Must be very reliable and flexible.
• Must have a valid driver’s license.
• Must have a clean police record.

• Must be able to work varied hours/days, weekends, nights, and holidays as company dictates.

Benefits

• When starting with Cayman Leasing, you’ll start earning between CI$11 CI$13 per hour.
• There will be regular bonus opportunities for employees who meet and exceed performance requirements.
• There are no income or payroll taxes in the Cayman Islands.
• Preference is giv

Job Rewards and Benefits